Privacy Policy

1. Introduction

MK UrbanAura ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from our Amazon Canada storefront.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

We collect information in the following ways:

• Information You Provide Directly: Name, email address, phone number, shipping address, and payment information when you place an order, contact us, or subscribe to our communications
• Amazon Data: Since all transactions occur through Amazon Canada, order and payment information is processed by Amazon and governed by their privacy policy
• Automatically Collected Information: IP address, browser type, operating system, pages visited, time and date of visits, and clickstream data through cookies and similar technologies
• Communication Data: If you contact us, we collect the content of your communications and any attachments you provide

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and responding to inquiries
• Sending transactional communications about your orders
• Improving our website and services
• Personalizing your shopping experience
• Sending promotional emails and marketing communications (with your consent)
• Complying with legal obligations
• Detecting and preventing fraud and security incidents

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission
• Limited access to personal information by authorized personnel
• Regular security assessments and updates
• Compliance with applicable data protection regulations

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Amazon Canada: Order information is shared with Amazon as required for order processing and fulfillment
• Service Providers: We may share information with vendors who assist us in operating our website and conducting business
• Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of others
• Business Transfer: In the event of merger, acquisition, or sale of assets, your information may be transferred

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, including Amazon Canada. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Opt-Out: You can opt out of marketing communications at any time

To exercise these rights, please contact us at support@mkurbanaura.com with your request.

9. Marketing Communications

We would like to send you information about products and services that we believe may be of interest to you. If you have consented to receive marketing emails:

• You can opt out at any time by clicking the unsubscribe link in our emails
• You can also update your preferences by contacting us directly
• We will not send promotional emails without your consent

10. Children's Privacy

Our website is not designed for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account immediately.

11. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time, subject to legal retention requirements.

12. International Data Transfers

Your information is collected, processed, and stored in Canada. By using our website and services, you consent to the collection and use of your information in Canada in accordance with this Privacy Policy.

13. Amazon's Privacy Policy

Since all transactions occur through Amazon Canada, your payment and order information is governed by Amazon's Privacy Policy. We encourage you to review Amazon's privacy practices at amazon.ca.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective upon posting to this website, and your continued use of our services constitutes acceptance of the updated policy.

Last Updated: January 2026