Returns Policy

Our Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, we make returns easy and hassle-free.

Return Window

30-Day Return Guarantee: You have 30 calendar days from the date of delivery to return your order for a refund or exchange.

Extended Guarantee: Amazon Prime members may be eligible for extended return periods on select items. Check your order details for specific eligibility.

What Can Be Returned?

Most items purchased from MK UrbanAura are eligible for return within 30 days of delivery, provided they meet the following conditions:

Item is in resalable condition (unused or very lightly used)
Original packaging and all accessories are included
Item shows no signs of wear, damage, or tampering
Return is initiated within 30 days of delivery

Items Not Eligible for Return

The following items cannot be returned:

Items showing signs of significant use or damage
Items with damaged or missing original packaging
Items returned after 30 days from delivery
Items purchased more than 30 days ago
Opened or used items that don't meet hygiene standards

How to Initiate a Return

Returning an item is simple and straightforward:

Log In to Amazon

Access your Amazon Canada account and go to "Your Orders"

Select Item

Find the MK UrbanAura product you want to return

Request Return

Click "Return Items" and select a reason for return

Get Label

Amazon provides a prepaid return shipping label

Ship Back

Pack the item and ship using the provided label

Get Refund

Refund processed 5-10 business days after receipt

Refund Processing

Once we receive and inspect your returned item:

Inspection: We inspect the item within 2-3 business days of receipt
Approval: If approved, you'll receive an email confirmation
Processing: Refunds are processed to your original payment method
Timeline: Refunds typically appear in your account 5-10 business days after we process the return
Original Shipping: Non-refundable. We cover return shipping for standard returns

Bank processing times may vary; some banks take additional 1-3 business days to post refunds. Contact your bank if you don't see the refund within 10 business days.

Exchanges

If you'd like to exchange your item for a different size, color, or product:

You can initiate an exchange through your Amazon order
Select "Return for exchange" instead of "Return for refund"
Amazon will provide a label and send out the replacement
Free exchange shipping is provided on most orders

Defective or Damaged Items

If you receive a defective or damaged product:

Report Immediately: Contact us within 7 days of delivery with photos and description
Documentation: Provide clear photos of the defect or damage
Quick Resolution: We'll arrange a replacement or refund promptly
Amazon Protection: All purchases are covered by Amazon's A-to-Z Guarantee

For defective items, we may arrange a replacement without requiring a return, depending on the nature of the defect.

Return Shipping Instructions

When returning an item, please follow these guidelines:

Use the prepaid return label provided by Amazon
Pack the item securely to prevent damage during transit
Include all original accessories and documentation
Drop off at any authorized shipping location (Canada Post, UPS, etc.)
Keep your tracking number for reference

Special Circumstances

Lost Returns: If your return package goes missing, contact Amazon immediately. We'll work with you to resolve the issue.

Return Not Received: If we don't receive your return, you'll be notified. You may need to provide proof of shipment.

Wrong Item Received: If you received the wrong item, initiate a return immediately and request a replacement at no cost.

Bulk or Wholesale Returns

For large orders or wholesale purchases, special return arrangements may be available. Please contact our team to discuss return options for bulk orders.

Policy Updates

This returns policy is effective as of January 2026 and may be updated periodically. Changes will be posted on this page. Your continued use of our services constitutes acceptance of any changes.

Still Have Questions?

We're here to help with any questions about our return process.

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